Private By Default
Your stories, heirlooms, documents, photos, and family access stay private unless you choose to share them.
Trust Center
Kept4 should earn trust before it asks families to share what matters.
This page explains the product promises Kept4 is being built around: private family archives, careful AI use, clear billing, and no legal overclaims.
Need help? Email support@kept4.com.
What we promise
The promises we are building around
AI Is The Helper, Not The Point
Kept4 uses AI to ask better questions, shape drafts, and help you find saved material. It should not pretend to be a person or invent family facts.
Not Legal Or Financial Advice
Kept4 can help organize context and personal wishes, but it is not a will, trust, executor service, tax advisor, or estate-planning replacement.
Billing And Refunds
Payments are processed by Stripe. Monthly plans can be cancelled any time. Annual plans are eligible for a refund within 14 days of purchase. Lifetime gifts are refundable within 14 days if they have not been claimed.
Family Access
Invited family members use their own accounts. Gift buyers do not automatically receive access to the recipient archive.
Support
For beta support, account help, billing questions, or refund requests, email support@kept4.com from the address connected to your Kept4 account.
Our commitments
How Kept4 is run
Your stories are private until you say so — sharing is always your choice
Published refund policy for gifts, subscriptions, and printed books
Optional two-factor authentication on every account
We never store account or card numbers — and we screen to keep them out
A person, not a machine, verifies every legacy release
Questions answered by a human at support@kept4.com